Better Support, Faster Answers: Introducing CodeHarbor Ticketing System

Our growth is a testament to the trust you place in our products. As more companies adopt the CodeHarbor Report-Engine, the volume of valuable questions, feature requests, and support needs has naturally increased. To keep our promise of good and timely feedback—and to scale our support capabilities effectively—we have officially implemented a dedicated ticketing system.

What does this mean for you?

  • Centralized Communication: All your questions, from technical support issues to new feature ideas, will now be tracked in one secure, central place. No more lost emails or scattered conversations.
  • Faster Response Times: The system allows our support and development teams to efficiently categorize, prioritize, and assign requests. This organizational structure ensures we can provide focused and rapid responses to all inquiries.
  • Clearer Tracking: You will receive a unique ticket number for every request, allowing you to easily track the status and progress of your issue from submission to resolution. This brings a new level of transparency to our communication.

How to reach us?

Towards the future this system, based on Zammad ticket engine, will also allow online query and follow-up of your requests, However, these features will only be introduced in a later time once our organisation is fully capable of handling these request in a qualitative manner.

This new system is about more than just managing volume; it’s about enhancing the quality of your experience with CodeHarbor. It increases our capabilities and commitment to providing quality support that matches the quality of our engineering.

The future is bright at CodeHarbor. Between the significant advancements in the self-hosted Report-Engine and the professionalization of our customer support process, we are better equipped than ever to meet your complex reporting needs. We look forward to sharing the official release date of the new Report-Engine soon!